Like many people, I constantly need to improve my knowledge of the software I use. I am teaching myself video editing at the moment, and frequently need help either on very specific things (“Where is the menu option for this function?”) or for more general (“How do I get the best results when trying to do this or achieve that?”).
I sometimes use the manual. More usually, I put a query into Google and almost invariably find that someone else has posed the same question and that it has been answered, perhaps by more than one person and with more than one suggestion. I ought perhaps to get some formal training as well, but for now this reliance on a shared community of interest is enough for my purposes.
The same applies to professional software used for discovery or business purposes. New users of software like Nuix will want training, but it is helpful also to be able to call on others who have been there before and who have worked out ways – new ways or just different ways – of using functions or achieving objectives.
With that in mind, Nuix has embarked on what it calls a “grand reopening” of the Nuix Community, which it describes as “an interactive home for collaboration, information-sharing, and learning” which can be accessed at any time and from anywhere.
A Nuix blog post by Corey Tomlinson called Building a community of sharing and support describes what is being done. The Nuix Community goes well beyond the provision of answers to standard questions and extends to being a place to test out new ideas using online projects to test user reaction during development.
The blog post has a link to the registration form for the Nuix Community. Have a look.