In this interview I asked David Wallack, General Counsel and Director at NightOwl Discovery, what trends he saw and foresaw among NightOwl’s corporate clients.
Many clients, David Wallack says, are re-evaluating both their own software purchases and the manner in which their discovery services are delivered.
One growing trend, and something offered by NightOwl, is portfolio management. This puts the management of eDiscovery projects into the hands of a single provider so that eDiscovery practices are unified as between a company’s outside counsel.
Outside counsel do not always appreciate this, being generally content with their existing ways of working. David Wallack emphasises the value of educating lawyers both with the carrot that better practices will enhance the lawyers’ practices, and the stick that if they do not provide services which the client wants, then there will always be someone else in this very competitive market who will.
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