Once a year or so, I catch up with Jordan Domash, General Manager for Relativity Trace, Relativity’s communication surveillance solution. This year’s interview was necessarily a virtual one.

Jordan Domash said that Relativity had big ambitions for Relativity Trace – to make a world free of professional misconduct.

There are new customer partnerships, including ones aimed at monitoring communications across multiple channels in multiple languages. Expansion has brought new posts in Europe and in the US, including a compliance subject-matter expert.

Relativity’s customers continue to put new tools on top of the platform. Jordan Domash spoke in particular of Deloitte’s audio surveillance tool.

From a product perspective, Relativity has added 15 new policies to Relativity Trace, bringing the total to 40. Policies reflect the kind of issues which recur across industry sectors such as pharmaceuticals, financial markets, security and anti-competition.

There has been a continuing investment in artificial intelligence so that Relativity Trace can rely on more than keywords – there are pre-trained models to detect common risks. In addition to all that, Relativity Trace has the benefit of Relativity’s new user interface, Aero UI.

For 2021, the number of policies will increase to 80. There will be work on broadening the scope of surveillance to include third-party sources like trade databases and other non-public information, and increased ability to use restricted lists and watch lists.

Covid-19 has affected financial markets, not least because working from home brings new challenges, such as the need to monitor communication tools such as Zoom. The risks have changed, and there is a rise in insider trading.

As clients come across new problems, they bring them to Relativity and there is continuing dialogue with them to shape the Relativity Trace route map.

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