At Relativity Fest in London, I spoke to Ben Shellie, CEO of Intelligent Voice. Intelligent Voice, Ben Shellie said, makes software designed to make audio review as simple as any other document review. It takes voice recordings, turns them into text, and helps reviewers not only to find what they are looking for but to identify things which they may not have had in mind.
The output sits in Relativity like any other document, and the workflows treat everything in the same way. Intelligent Voice uses Relativity’s Dashboard analytics ability. This is invaluable not merely to eDiscovery reviewers but to compliance clients who need to review what actions should be taken on particular items. Intelligent Voice has a concept called SmartTranscript, which serves up transcripts linked to the audio recording so that both can be reviewed simultaneously.
Regulation is driving much of the expansion of the audio market, not least because financial organisations are increasingly required to have proactive systems in place to monitor communications.