The messages were much the same as those which I got from interviews at Relativity Fest in Chicago last October. I talked there to Wendy King and Daryl Teshima from FTI at a point when the relationship was still new.
Daryl Teshima said that FTI saw significant benefits for clients in combining FTI’s own technology with a review platform on which many of FTI’s clients have standardised, in order to give clients the widest possible choice. The combination of Ringtail and FTI’s much respected consulting team offers a toolkit for solving problems big and small.
I asked him if it was always clear which technology was right for a particular client or a particular job. It is, inevitably, a matter for discussion but, Daryl Teshima says, the sum is greater than the parts for solving interesting problems. The ability to customise Relativity gives FTI and its clients flexibility and elasticity. When a big and urgent job arises, you don’t have to worry about processing capacity, storage or people because RelativityOne is always available for jobs of whatever size.
Wendy King was at Relativity before she joined FTI. She made the same point as Daryl Teshima about the always-available infrastructure of RelativityOne which allows FTI’s consultants to focus on clients needs using whatever tools are suitable for a matter.
Wendy King placed a particular emphasis on the training and support which FTI gets from Relativity, not least from Relativity’s Customer Success team. FTI can send an email or pick up the phone at any time of day or night and get a reply.
Since I recorded these interviews, there has been news of the expansion by FTI of its RelativityOne offering in Europe and in Hong Kong – see my articles FTI Consulting adds Relativity and RelativityOne to its Europe offerings and FTI launches Relativity and RelativityOne in Hong Kong.