NightOwl Discovery has recently set up a formal practice area called the Client Advisory Group. I took the opportunity at Legaltech to ask NightOwl’s president, Tom Palladino, what this means for NightOwl and its clients.
Tom Palladino says that NightOwl has always offered professional services to its clients over its 25 years. For the last six years, much of the advisory work has been done directly for corporations rather than for law firms. The Client Advisory Group was a formalisation of these established services.
Tom Palladino emphasises that the Client Advisory Group and its services were developed as a reaction to what clients need and ask for. One of the implications of this is that NightOwl needed to recruit staff specifically for these advisory services, rather than merely relying on those who, as Tom puts it, have a day job getting on with the underlying tasks.
An increasing amount of this work falls outside pure eDiscovery, extending into other areas of the client’s business which involve managing large volumes of data.
The other key component, Tom Palladino says, is a deep knowledge of specific technologies including Guidance Software’s EnCase eDiscovery, kCura’s Relativity (NightOwl has been a Relativity partner for many years), and Clearwell.
Most recently, NightOwl has offered specific services in relation to Nuix. NightOwl has been using Nuix for years but, as Tom Palladino says, you need to have a very deep understanding of the technology before you can offer client advisory services at the level and to the quality which clients are entitled to expect.
There will be other technologies on the list in due course.
NightOwl’s Client Advisory Group is the fastest-growing part of NightOwl’s business. Among other advantages, it gives NightOwl the opportunity to work simultaneously with with both legal and IT departments.