It is not just the technology and not just the price which matters when lawyers are choosing a provider of eDisclosure services. Lawyers have moved beyond seeing eDisclosure as just things on screens, and appreciate the people who are doing the work for them.
Prospective clients should ask more questions about them, says Navigant’s Alex Dunstan-Lee in this video, adding that he would want a recommendation about a human being, not just about a product or company. He gives an example of a question he would ask: give an example of a case where something went wrong, and tell us what you did to resolve the issue.
