The latest edition of Charles Christian’s American Legal Technology Insider is now out and can be downloaded from here.
Its author has been laid low by successive waves of flu in various varieties and this edition is slimmer than usual – as perhaps is Charles after his ordeals, which have included having to deal with NHS Direct. This, for those of you whose government did not actively but accidentally encourage its doctors to opt out of out-of-hours medical cover, is a kind of call centre where people keen to learn English-as-a-foreign-language get paid to polish their conversational skills whilst interposing an additional administrative layer between sick people and someone with medical skills. Interestingly, they use Twitter to say things like “Sorry you feel that way Charles. How do you think we can improve?” and “Well, if you’d like to complain, or you have constructive criticism you want to share, do follow the link I sent”, though I am not convinced that they will follow the suggestions which ensued.
The useful content (of this edition of Insider, not NHS Direct’s advice) is enhanced still further by the Dilbert cartoon which appears at the end – a conversation which, I fear, we will see replicated in UK courts as costs management becomes more common.